Keep in Mind: All VCx monthly Service Fees are billed In Advance of the upcoming service period.
Keep in Mind: Paying via ACH is the simplest, most secure, and least expensive method of making a payment to VCx.
Tip: Make sure your Recurring Payment method (credit, debit, or ACH) is kept current. An expired payment credential could cause Services to be interrupted.
Billing and Payment arrangements for each VCx Agent depend on the role the Agent plays in the collection of Service fees for the VCx services used by the Agent’s Affiliates.
If an Agent is taking responsibility for paying VCx for the Services provided to Affiliates (a designation we call “Agent Pays”), then VCx uses a “First and Last” month’s fee model, as follows:
Prior to the commencement of services for any new Affiliate, the Agent must remit to VCx 2 months of estimated Service Fees in Advance.
One month’s Service Fees will be used to pay for the Affiliates FIRST service period. The second month’s fees will be held as a deposit used to pay for the Affiliate’s LAST service period in the event the Affiliate terminates their VCx Services.
Thereafter, the Agent is required to pay all VCx Service Fees incurred by their Affiliates by the the last day of a service period for the upcoming service period.
VCx will send out a Statement to the Agen’t’s Account Administrator that summarizes the fees for the upcoming period for all Affiliates associated with the Agent. The amount due is due no later than the last day of the month.
In general, the Statement will include the number of participating Members across all of the Agent’s Affiliates, the applicable Services, the fees per member, and the total monthly fee owed by the Agent for the upcoming service period.
Simultaneously, VCx will email an Invoice to the Agent Account Administrator reflecting the charges shown on the Statement. This email will include a link to our payment processor (Stripe) to pay the fees owed.
If an Agent is NOT responsible for paying VCx for the services used by an Affiliate, then all billing and remittance matters will be handled between VCx and the Affiliate during the VCx new Affiliate boarding process.