Billing and Payment
In order to initiate your VCx virtual care benefits, you will need to provide us with a recurring payment method that we will securely keep on file.
When you first begin your Membership with VCx, you will need to pay your first 2 months of service fees in advance.
Thereafter, we will charge the recurring payment account you have on file on the 1st of every month.
You will receive a confirmation email from us when we charge your account each month.
If you decide to cancel your VCx Membership, we will not bill you on the first of the month following your cancellation notice to us and will apply any remaining advance payment to your last month of service.
We accept the following forms of recurring payment:
Credit (Visa, MasterCard, or American Express)
Debit
ACH
You may manage your recurring payment method and related information by accessing the “Billing and Payment” tab from your member main page.
Keep in Mind: if we attempt to charge your recurring payment method and the payment attempt fails, we will contact you via email and request a new recurring payment method. If we do not receive a new recurring payment method from you within 10 days of our notice to you that your recurring payment method has failed, we will terminate your membership and use any advance payment remaining on your account to pay for your last month of services with us.
Keep in Mind: Each of the Providers you have subscribed to will have their own payment policies for any services you choose to access from a Provider that are NOT included in your VCx plan.